Privacy Policy | inSpace Agency

1. Who We Are

inSpace Agency LLC ("inSpace Agency," "we," "our," or "us") is a digital agency providing web design, SEO, AI automation, branding, and UI/UX design services. For any questions or requests related to this Privacy Policy, please contact us at hello@inspace.agency.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our website.

Information You Provide

Contact form submissions: When you fill out our contact form, we collect your name, email address, phone number (if provided), company name (if provided), service interest, and message content.
Email communications: When you email us directly, we retain those communications and any information contained within them.
Project information: When you become a client, we may collect additional business information necessary to deliver our services.

Information Collected Automatically

Usage data: We use Google Analytics to collect anonymized data about how visitors interact with our website, including pages visited, time spent, and general geographic region.
Technical data: Our server logs may record IP addresses, browser type, referring URLs, and timestamps for security and performance purposes.
Cookies: We use essential cookies to ensure the website functions correctly, and analytics cookies (via Google Analytics) to understand website performance. We do not use advertising or tracking cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested services
To communicate with you about your project, proposals, and ongoing work
To send relevant updates or information you have requested
To improve our website and understand how visitors use it
To fulfill legal and contractual obligations
To protect against fraud, abuse, or security threats

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

Consent: When you submit a contact form, you consent to us using your information to respond to your inquiry.
Contractual necessity: When you become a client, we process your information to fulfill our contractual obligations.
Legitimate interests: We have a legitimate interest in understanding how our website is used and in protecting our business from fraud or abuse.
Legal obligation: We may process information when required to comply with applicable law.

5. How We Share Your Information

We share your information only in the following limited circumstances:

Service providers: We work with trusted third-party providers (such as hosting, email, and analytics platforms) who process data on our behalf under strict confidentiality agreements.
Legal requirements: We may disclose information if required by law, court order, or government authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Third-Party Services

Our website uses the following third-party services that may process your data:

Google Analytics: Used to analyze website traffic and usage patterns. Data is anonymized and subject to Google's Privacy Policy.
Google reCAPTCHA: Used on our contact form to prevent spam. Subject to Google's Privacy Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Inquiry data: Contact form submissions are retained for up to 2 years unless you request deletion sooner.
Client data: Project and client records are retained for 7 years to comply with tax and business record requirements.
Analytics data: Anonymized analytics data is retained according to Google Analytics default settings (26 months).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Objection: Object to the processing of your information for certain purposes.
Portability: Request that we provide your data in a structured, machine-readable format.
Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please email us at hello@inspace.agency. We will respond within 30 days.

9. Cookies

We use the following categories of cookies:

Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with the website. You can opt out of analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect certain features of the website.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at hello@inspace.agency and we will promptly delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Effective" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out:

inSpace Agency LLC
Email: hello@inspace.agency

We are committed to resolving any privacy concerns promptly and transparently.