La Fenicia
A loyalty app for a restaurant that has been cooking since 1963
La Fenicia has served Lebanese food since 1963. We built its own app so regulars can order ahead, earn points on every visit and unlock their 10% reward, all connected to the restaurant's point of sale.
- 1963the year La Fenicia opened its kitchen
- 10%reward customers unlock with their points
- QRdigital membership card shown at the register
The challenge
A restaurant with decades of loyal customers had no direct way to reward them or take orders without delivery apps in the middle. Paper cards get lost, and third-party apps keep the customer data and a cut of every order.
What we did
- 01
Points that live in the phone
Every purchase adds points. The home screen shows the balance, the level and how far the customer is from the 10% reward, and the QR card is one tap away at the register.
- 02
Order ahead, pick up ready
The full menu, notes for the kitchen and a cart that applies the reward. Customers see when the order is being prepared and when it is ready, and can reorder in one tap.
- 03
Connected to the register
The app runs on inSpace POS, so points, orders and branches stay in sync with the restaurant's point of sale. Sign-in works with email, Google or Apple.
The system
La Fenicia app
La Fenicia's own app: pickup orders, points on every purchase, a QR membership card and live order status, connected to the restaurant's point of sale.
Some of its modules
- Pickup orders
- Points & 10% reward
- QR membership card
- Live order status
- Built on inSpace POS
Advantages
- Customers reach the brand from their phone
- Connected to the store's point of sale
- A direct channel without third-party apps
The result
La Fenicia now has a direct channel to its regulars: its own brand on their phone, a loyalty program that runs itself and orders that go straight to the kitchen.
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